Last updated: September 29, 2026
Direct Key and Lock (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you visit https://directkeyandlock.com/, contact us, or request our locksmith services.
If you have questions about this policy or your personal information, please contact us through our Contact page or call 346-412-0490.
1. Information We Collect
We collect information you choose to provide when you submit a website form, call us, request service, or otherwise communicate with us. Depending on your interaction with us, this may include:
- Your name, phone number, and email address.
- Your service address, city, or community.
- Details about your service request, including relevant vehicle, property, lock, key, or access-system information.
- Messages and other information you voluntarily provide.
Please provide only the information needed to address your inquiry. Do not submit payment card details, passwords, alarm codes, or copies of identification through a general website inquiry form.
When you visit our website, technical information may also be collected through website infrastructure and embedded features. This may include your IP address, browser type, device information, pages accessed, and the date and time of your visit.
2. How We Use Your Information
We use personal information as needed to:
- Respond to inquiries and communicate about requested services.
- Coordinate service locations, scheduling, and customer support.
- Maintain records related to customer interactions and services.
- Operate, troubleshoot, and protect our website.
- Detect or prevent misuse, fraud, and unauthorized activity.
- Meet applicable legal obligations and resolve disputes.
If we send promotional communications, we will do so in accordance with applicable law and your communication preferences. You may request that we stop sending promotional communications by contacting us. Service-related communications may still be necessary to fulfill your request.
3. How We Share Information
We may disclose personal information to service providers that help us operate our website, manage communications, maintain business systems, or fulfill requested services. Such disclosures should be limited to information needed for the relevant purpose.
We may also disclose information:
- When required by law, legal process, or a lawful government request.
- To protect rights, property, or safety, or to investigate suspected fraud or misuse.
- In connection with a business transfer, such as a merger or sale, subject to applicable privacy requirements.
- At your direction or with your consent.
4. Cookies and Third-Party Features
Our website may use cookies and similar technologies to support website functionality and understand website use. Third-party features, including embedded maps, may also collect technical information when loaded or used.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser settings do not necessarily control information collected separately by third-party services.
Our website includes links to third-party websites. Their handling of personal information is governed by their own privacy policies.
5. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate business records, resolving disputes, and meeting legal requirements.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable requirements. When information is no longer needed, it should be deleted or de-identified, subject to lawful retention needs and backup processes.
6. Information Security
We use reasonable safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13.
If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate steps, including deletion where required.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information associated with you. Depending on applicable law, some requests may be subject to exceptions.
Where processing depends on your consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that occurred lawfully before the withdrawal.
To protect your information, we may need to verify your identity or the authority of someone making a request on your behalf. Please do not send sensitive identification documents through our general contact form.
9. Browser Privacy Signals
Some browsers offer Do Not Track or other privacy preference signals. These signals operate differently and may not control every technology used by a website.
Where applicable law requires us to recognize a particular opt-out preference signal, we will honor that requirement.
10. State Privacy Rights
Depending on your state of residence and whether the relevant privacy law applies to our business, you may have rights to:
- Confirm whether we process personal information about you and request access to it.
- Correct inaccuracies.
- Request deletion.
- Obtain a portable copy of certain information.
- Opt out of applicable processing for targeted advertising, the sale of personal information, or certain profiling activities.
- Appeal a decision concerning a privacy request.
Texas residents may have these rights under the Texas Data Privacy and Security Act where that law applies. Rights and exemptions depend on the circumstances.
To submit a request or appeal, use our Contact page or call 346-412-0490. Please identify the request and provide a way for us to respond.
We will handle requests within the time required by applicable law and explain any applicable denial or extension. We will not unlawfully discriminate against you for exercising your privacy rights.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The “Last updated” date will indicate when it was revised. Where required, we will provide additional notice of material changes.
12. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Direct Key and Lock
Cypress, Texas
Phone: 346-412-0490
Website: directkeyandlock.com
Contact form: Contact Us